by Douglas Stone, Bruce Patton, Sheila Heen. We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Books related to Difficult Conversations. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone. Read online, or download in secure EPUB format. Editorial Reviews. Review. “Does this book deliver on its promise of an effective way through site Store · site eBooks · Business & Money.

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about the authors Douglas Stone is a Lecturer on Law at Harvard Law School and a partner at Triad Consulting Group (www. A Difficult Conversation Is Anything. You Find It Hard to Talk About. Sexuality, race, gender, politics, and religion come quickly to mind as difficult topics to. The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult .

Once you have your notice and severance structure in order, write out a script for the conversation. Schedule a time with the employee and get straight to the point—no small talk State the facts.

Whatever the issues that led to the termination, you should have documentation in writing. Show compassion. Now is a good time to let her know the things you do value about her performance.

If you know of other career opportunities that might be a good fit, this would be a good time to bring them up and offer to write a positive recommendation letter.

Be a good listener. Obviously, this is not going to be a one-way conversation.

The employee may have reactions ranging from denial to rage, so be prepared to work through these emotions with her until she can begin to be open to new possibilities. Sign up for Fulfillment at Work Newsletter A one minute read full of best practice articles, famous leaders profiles and inspiring videos.

Scroll to top We use cookies to ensure that we give you the best experience on our website. Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

Would you like to tell us about a lower price? The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. Read more Read less. Enabled Enhanced Typesetting: Enabled Page Flip: site Cloud Reader Read instantly in your browser.

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It does. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.

How do you tell a client their project took longer than expected and the bill is twice as high? Start by picking up Difficult Conversations. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine.

Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

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Stone and Heen are the authors of Thanks for the Feedback: Product details File Size: November 2, Sold by: English ASIN: Enabled X-Ray: Is this feature helpful? Thank you for your feedback. Share your thoughts with other customers.

Tackling Difficult Conversations Pocketbook

Write a customer review. Customer images. See all customer images. Read reviews that mention difficult conversation must read communication skills getting to yes highly recommend years ago well written great book harvard negotiation reading this book negotiation project personal life point of view bruce patton douglas stone everyone should read happened conversation excellent book patton and sheila discuss what matters.

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There was a problem filtering reviews right now. Please try again later. Paperback Verified download. For several years I've been working in psychotherapy to actually feel my anger - and use it productively so that people don't walk all over me.

I used to be such a people-pleaser, i didn't even know when I was angry It can still take awhile for me to realize when I don't like something and am annoyed or frustrated. And when I get angry, I can still become very anxious so it's tempting to vent, thinking I'm so entitled and right.

But venting always turns out bad. Now I'm committed to becoming aware when I don't like something - sooner and sooner - and setting boundary or at least expressing what I don't like.

Enter this book. It is helping me do all the is MUCH more gracefully.

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At first I just wanted to set a boundary. Sometimes it came out harsh. Now I understand the importance of staying calm, compassionate and connected with the other person when expressing my likes and dislikes as well as when negotiating and compromising - and staying friends during the whole process! I'm still learning. And reading the book. I'm not depressed anymore.

It's really great. site Edition Verified download.

Very basic info. The conversations presented were not ones I would consider difficult as they only require basic counseling skills. For me difficult conversations would be things like addressing insubordination at work or having to tell a family member that they or someone they love has a terminal illness. Glad I got the book on a site sale for 1. As part of self improvement for communication skills I was encouraged by my manager to read this book.

At first, I was hesitant because I had just read another worth reading book along a similar subject "Crucial Conversations" and because I didn't believe I had another pages left to learn about conversations. I wasn't into this book a full chapter before I understood this book was going to be worth reading. This book should not be kept as a secret tool that successful people use to further their ambitions.

I believe that this information should be shared broadly even if in a watered down version. I will be so bold even to say this should be a part of high school curriculum. The more any group of people are implementing these principles the more productive that group will be. Audible Audiobook Verified download.More Information PDFs : Difficult Conversations provides a step-by-step plan to help you prepare for conversations about situations such as these: Your co-worker hurls sarcastic insults your way at every opportunity.

Citations are based on reference standards.

Difficult conversations: how to discuss what matters most

Why does that make you upset? In contrast, the quest to determine who is right and who is wrong is a dead end.

As you and the other person look at how you have each contributed to the problem, sharing your feelings is essential.